PEACE OF MIND: WE ALWAYS HAVE YOUR BACK.
Micropross, now NI substantially invest in their customer support service, allowing us to propose an unmatched customer experience. We know how it is important for you to get a reactive and expert quality answer to your support requests. To give you support at any time of the day, no matter where you are, Ni relies on its support engineers dispatched all over the world, on the Asian, European and American continents.
Ni is committed to providing unsurpassed service to its global customers. We have defined several maintenance packages, with services going from a simple FW/SW update or HW repair, to on-customer- site support or supply of a replacement tool, at attractive prices when compared to purchasing services individually.
Our maintenance contract offering
FW / SW
FW / SW / HW
|Gold Package 3
FW / SW / HW
|Access to our helpdesk (online, phone)||X||X||X
With priority answer
|Online access to our FW/SW updates||X||X||X|
|Repair in case of hardware failure||X||X|
|Dedicated interlocutor, to assit in the logistic tasks||X|
|Prioritized after sales service||X|
|Supply of a replacement tool during repeair and calibration procedures||X
Calibration reports avaible
(excluding ISO 17025 service)
|Yearly calibration (upon request)||X|
|Free accessory exchange (upon reception of the defective one with a maximum of 1 unit/year)||X|
|One single phone number and one dedicated online platform to centralize all your requests||X|
|All logistic coast included||X|