Welcome to the Micropross - NI NFC Support Area

Create a Support Request

From now on, the Support Requests will be managed from ni.com. You will benefit from a new customer relationship management tool that allows you to access to the following features:

• Register a Product
• Open a Service Request Case Using the NI Service Request Manager (SRM)
• Request Repair or Calibration for NI Hardware
• Search for support in our Knowledge Base
• Access Online Training

How to create an account and submit a request?

You just have to create an account on ni.com to benefit from this new tool. When you are connected to your account, go to the “products” tab and click on “NI Services Program”.

If you need help to create an account or to submit a support request, please follow this link.

NFC Download Center

Following this link you will access

to the NFC Download Center.

It allows you to have access to the

NI NFC Group downloadable resources.

Please click here to join the dowload center :

Please consult the following resources to help you navigate into the NFC Support Area :

How Can I Log into the NI NFC Download Center ?

Solution

Follow those steps:

– Go to Micropross – NI NFC Website.
– Click on Support and then on the button Support Area:

This following log in box appears :

Plug the Yubikey on the USB port of your computer and select the authentification input field, place your fingertip on the touch button and hold for a second :

You will be automatically logged in.

Attachments

How to navigate into the NI NFC download center ?

Solution

Once you are logged in to your download area, click on the Downloads button in the left menu to browse all the downloadable resources :

All the NI NFC Group downloadable resources that are available for your products are displayed in those below product files and folders :

Click on a folder to open its content and use the links of the folder toolbar (at the top of the page) to navigate in upper folders :

Additional Information

Each file and folder are displayed with information like uploaded date, size and resource information :

How to download a firmware on the NI NFC download center ?

Solution

Once you are logged in and once you are on the menu page, you can find all the available resource for your products (under maintenance agreement) :

Click on the hardware product you would like to download a firmware. Let’s take the example of a TCL3 device.

Click on the MP500 folder and this page will appear :

Click on the file name and this following firmware box delivery appears :

Click on the firmware button to download the firmware.

If you would like a previous firmware version, you have to go in the History folder on the main device folder :

You can select the firmware version you would like :

Additional Information

When you will download a firmware version, a Zip file will be downloaded.
You will have to unzip this file to perform the firmware update procedure on your device.

How to download a test suite for MPManager 2 on the NI NFC download center ?

Solution

Once you are logged in and once you are on the menu page, you can find all the available resource for your products (under maintenance agreement) :

In the Test Suites folder, you can have access to the test suite that can be runned on MPManager 2.
Pick the subfolder corresponing to the test suite you are looking for.

Let’s take the example of the EMVCo Contactless PCD Analog test suite.

Click on the zip file :

This test suite delivery window appears :

Once you will click on the Download the EMVCo Contactless PCD Analog test suite button, the download of the test suite will be done automatically.

Additional Information

1. In the subfolder of each test suite, you will be able to find :
  – The History folder which allow you to have access to the previous version of the test suite.
  – The what’s new document which is a summary of the new features, configurations or bug fixes from a previous version to a newer one.
  – The user manual of the test suite which will help you during the test suite execution.

You will have to unzip the downloaded file to be able to open it in MPManager software.

How to download a test suite for MPManager 3 on the NI NFC download center ?

Solution

Once you are logged in and once you are on the menu page, you can find all the available resource for your products (under maintenance agreement) :

In the Test Suites for MPManager 3 folder, you can have access to the test suite that can be runned on MPManager 3.
Pick the subfolder corresponing to the test suite you are looking for.

Let’s take the example of the EMVCo Contactless PICC Digital test suite.

Click on the zip file :

The test suite delivery window appears :

Additional Information

1) In the subfolder of each test suite, you will be able to find :

– The History folder which allow you to have access to the previous version of the test suite.
– The what’s new document which is a summary of the new features, configurations or bug fixes from a previous version to a newer one.
– The user manual of the test suite which will help you during the test suite execution.
– Some Remote sample could be downloable.

2) You will have to unzip the downloaded file to be able to open it in MPManager software.

3) If you download the wrong serial number, you will not be able to open the test suite in MPManager and this following error will happen :

In this case, you will have to download another test suite serial number from your download area.
And if you have downloaded the corresponding serial number and if you have the same error message, please contact the NFC Support team at this address :
mp-helpdesk@ni.com.

Additional Information

The list of available firmware releases are written in the following table, depending on your products under maintenance agreement :

Products included in your maintenance contract / Downloadable items	Your product Family
	MP007	MP500 family (any product)	MP300 family (any product)	MP65	Test Suites
Product release	X	X	X	X	X
Product release history	X	X	X	X	X
Product samples		X	X	X
Product release notes	X	X	X	X	X
Product user manual	X	X	X	X	X
Application notes			X	X
MP Update		X	X	X
MP Manager		X	X	X	X
MP Manager Lite	X
MP Licence			X
NI communication DLL USB drivers	X	X	X	X